FAQ
Common questions.
Quick answers across pricing, technical setup, legal, and the boring details that matter.
General
What is Deltapp?+
Deltapp is an end-to-end eBay dropshipping automation platform. It imports products from your supplier, publishes them to your eBay store with the right policies, tracks supplier prices daily, reprices your eBay listings, and syncs orders + dispatches tracking automatically.
Who is Deltapp for?+
eBay resellers who want their store automated, from beginners running 50 listings up to power sellers running thousands.
Which eBay marketplaces do you support?+
We fully support the US and UK marketplaces today, with Germany, Canada, and Australia available in beta. Each eBay store you connect is paired with its matching regional source site (a UK store sources from the UK site, and so on). You can run multiple marketplaces on one subscription, up to your plan's store limit.
Which suppliers can I source from?+
Today we support one major online retailer, with more sources on the roadmap. Tell us via the contact form which you'd find most useful.
Pricing & billing
Is there a free tier?+
Yes. The Starter tier is free forever for up to 25 active listings. No card required, no time limit.
Is there a free trial?+
The free Starter tier is your trial: 25 active listings on daily sync, no card and no time limit. Use it as long as you like, then upgrade when you outgrow it.
Can I switch tiers?+
Yes, anytime. Upgrades are immediate. Downgrades take effect at the end of the current billing period.
Do you charge per listing, per order, or per API call?+
No. Your subscription is the only thing you pay us. Listings, price updates, order syncs - everything is included in your plan.
How it works
How fresh are the source prices?+
Every tier runs automated daily price and stock sync - your listings refresh once a day, automatically.
What happens if a source price can't be read?+
The price freezes rather than dropping to zero - your listing stays safe. You're notified so you can review the product.
How does duplicate detection work?+
When you add or publish a product, Deltapp checks it against what you already list. Duplicates are blocked before they hit eBay - which keeps your account in good standing.
Can I bring my own data?+
Yes. Add products one at a time, paste a list, or drop a CSV. Deltapp drafts each listing with title, images, description, and price ready to review.
Is there an API?+
Not yet. Deltapp runs through the in-app UI on all tiers. If you need an integration, contact us and we'll talk through what you're building.
Compliance & legal
Is reselling / dropshipping allowed on eBay?+
eBay's policy allows dropshipping where you are the seller of record and fulfil from a wholesaler. Reselling from another retail marketplace typically falls outside that. We provide the tooling; you're responsible for staying compliant with eBay's seller policies in your region.
What is VeRO and how does Deltapp handle it?+
VeRO (Verified Rights Owner) is eBay's IP protection programme. Listings of protected brands risk takedowns and account suspensions. Deltapp flags restricted brands at import and blocks publish until you've cleared the warning.
Where is my data stored?+
Primary database is in the UK. Some service providers may store ancillary data outside the EU; the full list is on our sub-processors page.
Can I delete my data?+
Yes. Account deletion removes all your data within 30 days. Backup retention is documented in the privacy policy.
Are you GDPR compliant?+
Yes. We sign DPAs on request and maintain a public sub-processors list. Email privacy@deltapp.io to request a DPA.
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Still curious?
Spin up a free account and see how Deltapp works on your own catalog.

